Avoid Clitheroe Specsavers if you are looking for customer service. Long story short - after they were at fault and ordered the wrong frames they wanted me to pay £20 extra for the frames I chose and wait another 2 weeks. I paid in excess of £320 at this store - the Manager preferred to refund me in full with my return of the first pair too rather than waive the fee as their error and a gesture towards this. Total failure on customer relation/retention, customer service and revenue as they now have 2 pairs of glasses made with my prescription, one used for 3 weeks for the sake of owning the issue over £20. I’ve been a loyal customer but I will shop elsewhere and never return or recommend! Disappointing to say the least
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
