I bought new glasses in the spring, and the arm hinge broke yesterday while I was using them. I was told I would need to pay for replacement frames, even though I had them for just over six months. The company claims online that 'Glasses with defects within 2 years will be repaired or replaced at no cost,' but their policies state that 'free servicing does not cover fixing or replacing broken, cracked, or scratched lenses, frames, or sides as they constitute damage.' This feels deceptive, as it seems designed to attract customers while including a loophole in their terms. How is this acceptable when the sale of goods act mandates that items sold should be fit for purpose for two years from the purchase date? Very disappointed!
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
