Popped into Coventry City Centre branch to pay for the glasses. Was told I could either phone up or call into the branch. The order wasn’t completed on the system. It took several members of staff to complete the order for me to pay. The original person that took my order was walking around the branch. When I asked can you sort this out was told she had a customer. The branch manager was rude told me to join the queue when I was already at the reception desk. Then when it came to pay with corporate vouchers no one knew how to put them through. I refrained from using Specsavers for many years due to the Coventry City Centre Branch unorganised, chaotic approach. This will be my last purchase too much going on staff need retraining on customer service skills and till training.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
