The eye test was fine but this will be the last time I buy glasses from specsavers. For years I have been utilising the 2 for 1 offer by not choosing a second pair of glasses but instead choosing the thinning service. This time I was informed that this offer isn’t available and you can either get a 2nd free pair of glasses or £40 off thinning. This is incredibly disappointing as I bought a £150 pair of glasses and I could get either a free £150 pair of glasses or £40 discount on thinning - this isn’t like for like. This tells me that the glasses must be overpriced if they are happy to give out free pairs and not honour a free thinning service in place of the free pair like they used to. After begrudgingly paying the £20 for thinning (£60 in total, £40 off) thinned at the level advised by the optician, I went to collect them and they were still far too thick. Another member of staff said that they would have not recommended the first level of thinning for these frames and my prescription so I was misinformed. So I’ve had to send them off for another round of thinning and I’m out of pocket another £40. £210 in total for one pair of glasses and thinning services isn’t saving me money, I may as well go to an independent optician with these prices and would hopefully receive better advice and not waste weeks of my life going back and forward. Very disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
