I have been going to Specsavers Witney since I was a child. However, my experience this Sunday, when I went to collect my glasses, was appalling.I had an appointment booked for 10:00am. Upon arrival, I was directed to the back of the room. Previously, the process involved being seated at a free desk to be seen, but this appears to have changed. A very inexperienced young lad was managing the glasses collection and was taking a long time to work through the growing queue. Appointments were not being honoured, and walk-ins were moving ahead of those who had booked.A man with a hearing impairment was also waiting and seemed unaware of the new process. As walk-ins continued to go ahead of him, he remained seated and was being ignored. I pointed this out to a staff member as I walked out, so I hope this was addressed.I finally received my glasses at 10:45am. The staff member briefly asked if they looked alright on my face, to which I replied yes, expecting some form of fitting check. However, he made no attempt to adjust them and instead told me I might need to come back in a few weeks for a readjustment.This brief interaction was not useful, and I would have preferred to have the glasses delivered to my home if no expertise was going to be provided at this stage. This experience falls far below the standard I have come to expect from Specsavers. To be clear, I do not blame the young lad, as he was clearly undertrained and left to manage a difficult situation alone.I was not the only customer who left feeling frustrated, and I will be reconsidering where I take my business in future.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
