I’m extremely disappointed with my recent experience at Specsavers Cromwell Road (Kensington). A few months ago, I purchased an expensive pair of reading glasses from this branch — costing over £300. Yesterday, when I went to use them, the right arm of the frame suddenly came off for no clear reason. I had not dropped or mishandled them.Naturally, I visited the store today expecting a replacement or repair under warranty. To my shock, the manager refused, claiming that such damage is not covered. Instead of offering help, he began speculating that I must have bent them too hard — something I clearly explained was not the case.He even compared my situation to someone buying a pair of shoes and playing football in them — a comparison I found totally inappropriate. These are reading glasses for adults, not sports equipment, and certainly not priced like something disposable. I’ve had cheap £5 reading glasses last longer than this.He eventually offered a discount on a new frame, but I refused. Why should I spend more money on something that failed so quickly — and without support or fair service?I will not return to this store and do not recommend Specsavers based on this experience. A premium price should come with quality, responsibility, and respect — I saw none of that today.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
