I was asked to attend a work trial on a Saturday 17th May 2025 afternoon at Bedford Specsavers Harpur Centre during my time witnessed shocking business practices . Saw an apprentice not wiping down the equipment between customers.( No lesson learnt from COVID )There were customers who didn't speak or understand what was happening and their children to asked to interpret( against the law). Customers upstairs coming to collect their glasses and then told to come back because they were too early but we're not logged and when they did come back told to wait even longer because there were 10 customers in front. Store does not have automatic doors for those with wheelchairs , or those with diffculty with walking. Customers coming in without appointments and promised to be seen but existing customers told there is a backlog. One customer even got lost waiting upstairs when he should been seen downstairs for a pre screening tests and no apology given to him. Recent refurbished but no one thought about getting a lift installed or escalators for those who cant walk down the stairs. Staff shortage with only two dispensing opticians so those waiting to collect glasses told there is a long wait. Staff going to lunch late because told to have 1 hour even when there is a backlog of those customers still waiting for appointments . Only had two qualified opticians and one pre registered( not qualified) even when weekends are the busy days. Told they have 80 staff but seemed alot on annual leave . Blame can only be attributed to the door of Carl Furnell the Store Manager who been working at Bedford store for 22 years but has leant any lessons yet. They said I was not chosen because I didn't seem to cope with crowds but I was just job shadowing. The employed staff seemed to me the ones who could not cope with crowds. Thank God I was saved and won't be coming here again even as a customer. Told my mates to boycott the store.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
