I have been a dedicated customer for over ten years and regularly purchase two branded varifocal glasses every couple of years. Unfortunately, my recent experiences have been quite unsatisfactory. Two weeks ago, I ordered two pairs of varifocal glasses, scheduled for collection today. When I called in advance, I was informed that only one pair had returned from the lab, while the other was on hold, with no clear explanation given.
Upon arriving at the store around 4:30 pm, there was no staff member at the reception, and I waited about 10 minutes. I then informed a staff member that I was there to collect my glasses and was told I would be assisted shortly. However, another customer who arrived after me was served first, without any explanation, which I found to be unfair and unprofessional. I couldn't help but wonder if this was due to my appearance.
When I finally received one pair of glasses after a 30-minute wait, I was given a standard case despite having clearly requested original branded boxes for both pairs at the time of order. I was informed these would need to be requested and might take another week to arrive.
Overall, this experience highlights a lack of professionalism, organization, and customer care. Given my long-standing relationship with the company, this was particularly disappointing, and I am now reconsidering future visits to this location.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
