Was running late for an eye test because of work. My fault, admittedly, and I don’t like being late, but i called up Specsavers on the way to let them know I would be there soon, and would probably be a little late. I was told if I was more than ten minutes late they could ‘cancel’. I rushed in, ran the last part, got there 12 minutes late (so just two minutes overdue) and was told that everyone had already “gone to lunch”.
Now people need to eat lunch, I get that. But if you have a business and a customer calls in to inform you that they are running slightly late then you have redundancy, you manage it, especially if they call in advance. I was late admittedly, but only marginally more than the 10 minutes. Moreover, I was budgeting to spend 6, 7 or even 800 GBP which should have gone on their balance sheet.
What did they expect was going to happen? I’ve used Specsavers in the past and they were fine (though it would be great if they could calling eye tests a “journey”), but I’m now at a rival opticians. I’m venting of course, but they’ve lost a customer and I think they should care more than they do.
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
