Specsavers Golden-island Athlone Co Westmeath
Today’s Date is Monday 4th December 2023 and I have PHONED SPECSAVERS GOLDEN ISLAND ATHLONE HUNDREDS OF TIMES REGARDING COLLECTING MY GLASSES FROM SPECSAVERS WHICH I LEFT IN LAST MONDAY MORNING AROUND 10.30am
EIGHT DAYS AGO NOW !!!
THEY SPECSAVERS GOLDEN ISLAND ATHLONE TOLD ME THAT THEY WOULD TEXT or PHONE WHEN MY TWO PAIR OF GLASSES WERE COMPLETED
WHAT IS GOING ON WITH SPECSAVERS GOLDEN ISLAND ATHLONE ?????
THIS IS NOT A SERVICE ITS IS AN EMBARRASSMENT FOR SPECSAVERS GOLDEN ISLAND ATHLONE AND A GREAT INCONVENIENCE FOR MYSELF AND I STILL HAVE ANOTHER COUPLE OF GLASSES TO GET THE LINSES REPLACED
This Looks Very Suspicious Especially after what Occurred with ME and the STAFF MEMBER of SPECSAVERS GOLDEN ISLAND ATHLONE last Monday 27th November 2023 someone trying to get their own BACK ON ME AFTER THEY TRIED TO “ SCAM “ ME FOR OVER €100.00 last Monday 27th November 2023
On Monday 27th November 2023 I had an appointment with Specsavers Golden Island Co Westmeath at 10.30am but arrived approximately 9.50am where I was given a chair
I had BOOKED a FULL PRSI Insurance Eye Examination the FREE EXAMINATION and a FREE EAR EXAMINATION ( still to have )
Around 10.49am I was called for what I taught was my Eye Exam but I was brought into a Examination Room a couple of feet squared with NO doors and No Privacy where I was asked a few Questions about my last eye examination then once again I was brought back out to the waiting area
Then about Fifteen Minutes later I was brought into another Examination Room where I did have the Eye Test but she kept asking if I had such a test the last time and that I should have this Specific Eye Test and when I asked was this Included in the FREE PRSI TEST I was told NO their is an extra charge which I wasn’t told so I just said whatever the PRSI INSURANCE ALLOWS FREE “PLEASE”
So the girl finished her Eye Examination and brought me out to the Front of Shop
ALL I WANTED WAS THE LINSES REPLACED IN BOTH FRAMES AS ONE OF THE LINSES WERE SCRATCHED ON BOTH FRAMES
SO I ONLY WANTED THE LINSES REPLACED AS I BOUGHT THE FRAMES THE LAST TIME I GOT MY EYES TESTED ALSO I HAVE ANOTHER FOUR SETS OF LINSES TO BE REPLACED IN MY OTHER FRAMES WHICH I ALSO BOUGH IN SPECSAVERS
SO I LABLED EACH FRAIM WITH A TV or READING STICKER WHICH I STUCK ON THE GLASS
(pic attached )
None of these Incidents are much to complain about but when you put all the “ incidents “ together then a “PICTURE” starts to “ASSEMBLE” …….
Then when it came to paying for replacing the LINSES the girl told me that it would take ONE WEEK MAXIMUM USUALLY SHORTER but NO LONGER
So she made out my BILL for the EYE TEST which is FREE with my PRSI Stamps then the REPLACEMENT of the LINSED for TWO pair of GLASSES which I Purchased the last time I had an Eye Test ( two years ago )
I had already put a Sticker on both sets of frames showing which was for READING and one for TV or IT so they wouldn’t get mixed Up
I WAS GIVEN A BILL FOR OVER €100.00 for the TWO SETS LINSES IN EACH PAIR OF GLASSES …..
I LOOKED WITH ASTONISHMENT WHEN I ASKED HER TO REPEAT THIS FIGURE WHICH SHE DID over €100.00
I then asked her to break down the charges for replacing the two frames with LINSES
Reading / IT Computer
She couldn’t make up the €100.00 them I saw her taking OFF THE STICKER OFF ONE OF THE FRAMES
I INQUIRED WHY ARE YOU DONING THAT ???
WHAT ???
Taking OFF MY STICKER
THEN SHE SAID THAT I HAD TWO PAIR OF GLASSES FOR REPLACING THE LINSES WHICH CAME TO THE PRICE SHE GAVE ME
The breakdown of these I finally got her to Eventually give me the BREAKDOWN
SHE TOLD ME THAT REPLACING THE LINSES FOR A PAIR OF GLASSES WAS €90.00 minus
€32.94 refund from the PRSI CONTRIBUTIONS
SHE ALSO CHARGED ME TWICE FOR THE SECOND PAIR WHEN I ASKED WHY HAVE YOU CHARGED ME THE FULL AMOUNT FOR THE SECOND SET OF LINSES ????
She REPLIED BECAUSE YOU ONLY CAN GET ONE SET OF LINSES WITH THE PRSI CONTRIBUTIONS THATS WHEN YOU GET THE SAME LINSES FOR TWO SETS OF FRAMES
I REPLIED I GOT TWO DIFFERENT SETS Of LINSES IN THE TWO FRAMES I HAD THEM MARKED WITH MY STICKERS WHICH YOU REMOVED !!!!
She replied I must have UNDERSTOOD WHAT YOU REQUESTED !!!!
So THE TOTAL COST CAME TO €12.06 each of the Frames TOTAL €24.12 for the Two Frames
Allot of stuff Miss Understood by the Specsavers employee !!!!!!
So the Official Specsavers Price ended UP as ::
€90.00 x 2
€32.94 x 2 both PRSI Refunds from my PRSI Contributions leaving a BALANCE OF €24.12 too PAY for the Two Pair of Glasses
BUT THIS ISNT THE FINISH OF THE SPECSAVERS “GATE”
I phoned SPECSAVERS HEAD OFFICE HENRY STREET DUBLIN AND ASKED FOR “EXACTLY “
WHAT I HAVE WRITTEN ABOVE AND GUESS WHAT ????
NO CHARGE FOR GETTING TWO SETS OF LINSES REPLACED IN THE TWO PAIR OF GLASSES
BY THE WAY I WAS TALKING TO THE HEAD OF CHARGES / BILLING DEPARTMENT
I HAD TO STOP AS I RAN OUT OF CHARACTERS
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
