I came in to collect my 2 specs. It took 35 mins to find them! My daytime specs were fine. However my sunglasses were done with clear glass. It was a mistake by Jon. He apologised and stated that he would get them to me by post or would deliver them himself? within 8 to 9 days. I have just been into store after 14 days as I hadn’t heard anything from Jon. No apology from any staff member, and a junior staff just handed them to me; no service by someone who knew what they are doing.
The service I have received is well below any service, in any other specsavers; I have been to in the past 25 years.
It has put me off specsavers for life, and will not be returning; until I get a full apology from Specsavers
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Specsavers Opticians provide professional eyecare, glasses and contact lenses throughout the UK, Ireland, Netherlands, Spain, Sweden, Norway, Finland, Australia, New Zealand and via the Louis Nielsen stores in Denmark.
