I’d give no stars if I could
shocking service of home testing and delivery
4 weeks no glasses
our lesser dad has dementia and parkinson’s lives in assisted living
we told the gent costing that on delivery day to give us a call
so we could be there as dads unable to get to the door himself
said date no call no update no email
a week on I call to chase the progress and some snotty women who clearly needs a coffee …. tells
me we tried to deliver noone answerd
apparently no one answered the managers button on the assisted living and noone answered on our phones
which is total
rubbish neither my sister or I had any missed calls
neither of us have had any contact from yourselves so basically now we have to wait for you to be in the area again to deliver
I used this service thinking
it would be because people cared about vulnerable people and could follow simple instructions
communication and customer service is up there with the worst i’ve had as for the customer service lady just it was like one of the doctors receptionists these days snotty and rude and sharp !
don’t use
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