Review Time
I’d give no stars if I could
shocking service of home testing and delivery
4 weeks no glasses
our lesser dad has dementia and parkinson’s lives in assisted living
we told the gent costing that on delivery day to give us a call
so we could be there as dads unable to get to the door himself
said date no call no update no email
a week on I call to chase the progress and some snotty women who clearly needs a coffee …. tells
me we tried to deliver noone answerd
apparently no one answered the managers button on the assisted living and noone answered on our phones
which is total
rubbish neither my sister or I had any missed calls
neither of us have had any contact from yourselves so basically now we have to wait for you to be in the area again to deliver
I used this service thinking
it would be because people cared about vulnerable people and could follow simple instructions
communication and customer service is up there with the worst i’ve had as for the customer service lady just it was like one of the doctors receptionists these days snotty and rude and sharp !
don’t use
Staff friendly and helpful
Hearing test free, but if you want a copy of the results to give to your GP then there is a feeling, they tell you the results but does the N H S not pay this company for this service?
Won't be going back to Specsavers for glasses either.
Staff friendly and helpful Hearing test free, but if you want a copy of the results to give to your GP then there is a feeling, they tell you the results but does the N H S not pay this company for this service?Won't be going back to Specsavers for glasses either.
I can't praise Johnny enough I have had my last pair of hearing aids for 6 years I decided to get a new pair with AI inAbsolutely Brilliant I have had tinnitus for years and never been without Noise with my new hearing aids I have not noticed it I can't put in to Words what this means to me.
We have been inundated with emails from Specsavers to book an appointment, which we did. When we arrived, yet again (this has happened before), we were told they were running 20-30 mins late so we thought we'd go and get a coffee but were told we couldn't leave the shop just in case they could see us sooner. As we were a little early anyway it would have meant that one of us would have had to wait well over an hour with nowhere to sit. The receptionist wasn't helpful and didn't seem bothered that we decided to cancel. We made the trip into town specifically for the appointment which is a 15 mile round trip. We won't be using them in future and will give our custom to another opticians.
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