Poor communication. None of the communication that was listed in the email happened. The email said a delivery time would be confirmed. This never happened. Delivery was outside the standard window of 8-10am which would be understandable if there had been clear communcation about this.The email said on the day of delivery a text message would be sent when the delivery was next on the route. This text message was never received.On the day our hire ended, no one came to collect nor the day after. We received no communication about this or explanation. In the end I phoned as I didn't really want a concrete breaker in my kitchen indefinitely and was told collection would be that day. I explained about the complete lack of good communication and received a mumbled apology.Hired equipment did the job so I gave an extra star for that but the customer service was 1 star only.
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Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services.
We provide exceptional customer experience, accelerating collective success towards a sustainable future.
Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects.
Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.See more
