Review Time
Poor service! No communication whatsoever!
for my too hire, order was made via HSS, but fulfilled by their partner firm Speedy, who refuses to speak to me! screw your bereaucracy under the name of data protection! companies should be grateful when end customer made the effort to come to solve problem by contacting them directly. I have informed HSS multiple times to remove the tool since the day of initial delivery, for which they told me Speedy was made aware. but tools still lying around on our site, causing huge inconvenience for access. Get your fingers out of pocket, people!
I had written a bad review on speedy hire and with in half an hire I was given a replacement stump grinder the blade was much sharper and was a much bigger and better machine I was able to finish my job got a great amount of work finish and was very please. I would now recommend this company I did my hire through B and Q.
Poor service! No communication whatsoever!for my too hire, order was made via HSS, but fulfilled by their partner firm Speedy, who refuses to speak to me! screw your bereaucracy under the name of data protection! companies should be grateful when end customer made the effort to come to solve problem by contacting them directly. I have informed HSS multiple times to remove the tool since the day of initial delivery, for which they told me Speedy was made aware. but tools still lying around on our site, causing huge inconvenience for access. Get your fingers out of pocket, people!
Terrible customer service! I hired a floor sander bundle online for 2 days and paid extra for all the required accessories. It was due to be delivered by their Swansea office. We tried to contact them numerous times to confirm delivery time, but no-on answered the phone. Eventually the sander was delivered at 5pm, so a whole day was lost, and none of the accessories were delivered. The driver had grabbed a few things off the shelf as he thought I hadn't ordered them, I appreciate the gesture, but unfortunately they were not what we needed, so I had to order from Amazon. I have tried repeatedly to ask for a refund of the undelivered accessories but despite promises from customer service to get someone to contact me, I have had no communication from anyone at Swansea and they have not refunded the amount I have requested or collected the machines. I would not recommend this company as they are unreliable with poor communication.
Poor communication. None of the communication that was listed in the email happened. The email said a delivery time would be confirmed. This never happened. Delivery was outside the standard window of 8-10am which would be understandable if there had been clear communcation about this.The email said on the day of delivery a text message would be sent when the delivery was next on the route. This text message was never received.On the day our hire ended, no one came to collect nor the day after. We received no communication about this or explanation. In the end I phoned as I didn't really want a concrete breaker in my kitchen indefinitely and was told collection would be that day. I explained about the complete lack of good communication and received a mumbled apology.Hired equipment did the job so I gave an extra star for that but the customer service was 1 star only.
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Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services.
We provide exceptional customer experience, accelerating collective success towards a sustainable future.
Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects.
Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.See more
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