Customer service is HORRIBLE!!!! Their return policy states, “FOR ANY REASON”. I bought two products from them at the same time, an after cooler pipe kit and a cold air induction kit.
The two items were supposed to be delivered the same day, UNTIL delivery day. I got an e-mail saying the cold air kit would be two days late.
I installed the after cooler kit and left my truck sitting disassembled for two more days waiting for the cold air kit. The kit arrived, but was NOT a direct fit. I had to force the pipe to try and get it to fit, and the fitting for the crankcase ventilation was not even close to lining up, which also had complaints in the reviews. I decided to not install the kit and reinstalled the stock intake system.
I contacted customer service for a return authorization, which their policy stated was required, and two days later at 230am received a response stating they needed pictures of why the part would not fit. I explained the problem and told them I had reassembled my truck because I needed it and could not provide pictures. I also reminded them of their, “FOR ANY REASON” return policy. Two days later….at 230am I received a response stating they needed pictures of why the part would not fit. I replied with the same response and heard NOTHING back.
I contacted my bank to dispute the charge. Today….4 days after the fact, I get an e-mail from customer service asking if I sent the part back, and if so, please send them the tracking number.
I responded with, how can I send the part back with no authorization code or return address???
HORRIBLE CUSTOMER SERVICE!!!!!! pay a little more and buy from a reputable company!!!
Update: Funny how after the review “Mina” responds and states, Spelab should’ve provided me with a return address, yet when they replied instantly to my e mail they STILL have not provided me with an address to return the product. I wish I could add a picture, so I could show the MULTIPLE e mails back and forth between myself and this customer service!! I stand by my original statement, HORRIBLE CUSTOMER SERVICE!!! Purchase elsewhere!!
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SPELAB Auto Parts - High Performance Car Replacement Parts, Aftermarket Auto Parts & Accessories
