A warning to anyone buying online: THEY WILL CHARGE YOU FOR OUT-OF-STOCK ITEMS. I made a purchase 10 days ago, my card was charged, but I received no confirmation. After reaching out, they confirmed the item was oversold and that the 'pending charge' would return in 3-5 days. No apologies or efforts to resolve the issue. Now, 10 days later, the charge is still pending. I was told it’s 5-8 business days, but it had already been 9. Extremely frustrating and unprofessional. An apology and clear communication about the situation would have been appreciated.
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Spencer Gifts LLC, doing business as Spencer's, is a North American mall retailer with over 600 stores in the United States, Canada and Puerto Rico.