We ordered an item on August 28th, and while FedEx shipped it, it was lost by September 3rd. After contacting the service, they agreed it was lost and said they would send a replacement, but we wanted a refund instead. The item was meant for a birthday on September 13th, and we had to find it elsewhere. They insisted on a receipt from the new store, which made no sense since we paid them. After a lot of back and forth, we finally got the refund, but my wife, who has shopped with them for 40 years, vowed never to return.
Claim your business profile now and gain access to all features and respond to customer reviews.
Spencer Gifts LLC, doing business as Spencer's, is a North American mall retailer with over 600 stores in the United States, Canada and Puerto Rico.