Took my online order and money. Order confirmation said would be shipped in 3 days.8 days later, after many calls, customer service sarcastically says to me "It's only been 8 days, geez." Offered NO update otherwise. I was told it would take 24-48 hours to even get a warehouse to give me am answer. I asked to cancel the order and was hung up on. 11 days later, there is no update. No record of my request for cancellation. No update on where my order is or if it was processed. I asked to cancel my order AGAIN. The customer service representative refused to do so AGAIN. Claimed it takes 24-48 hours to get an answer. I pointed out that it had been over 72 hours since my last inquiry so that was clearly untrue as she had no definitive answers for me.The company refuses to deliver what I paid for, refund me or let me cancel the order.
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Spencer Gifts LLC, doing business as Spencer's, is a North American mall retailer with over 600 stores in the United States, Canada and Puerto Rico.