Today, your staff unjustly accused my two children, who are the only ones of color in the store, of stealing a lost phone. They approached my kids and suggested that if they had the phone, they should return it to avoid trouble. This behavior is not only discriminatory but also completely unacceptable. My oldest child had to assert that they are not thieves. I attempted to reach your store by phone, but there was no response, making it difficult to communicate directly. It would be wise to invest in better training for your staff.
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Spencer Gifts LLC, doing business as Spencer's, is a North American mall retailer with over 600 stores in the United States, Canada and Puerto Rico.