I requested a payout of approximately $400, and suddenly, the status on my account changed to 'IP conflict – more information via email.' However, I have yet to receive any email clarifying what this 'IP conflict' entails. I only have one account, trade solely from my personal internet connection, and have never utilized a VPN or any shared network. I also made the purchase directly through a payment method, which clearly verifies that the transaction was made from my personal device using my credentials. To facilitate the verification process for them, I provided all requested account information, including my account ID and pertinent details, to allow for a swift and clear review. Despite this, my payout remains blocked. I have reached out to their support numerous times via email and messaging, but have received no reply — not even a basic acknowledgment. The platform states that more information would be sent via email, yet I have not received anything. It is very troubling for a company to withhold a payout based on something as unclear as an 'IP conflict' without providing any proof, explanation, or assistance. At the very least, a reputable firm should offer: • the specific IP address that is allegedly conflicting, • the date and time of the reported issue, • and the policy section that justifies withholding a payout for this reason. Instead, I am left without transparency, communication, or resolution. This leads to a highly negative experience and raises significant concerns about the management of payouts. I am still awaiting a clear explanation and the processing of my payout.
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SpiceProp is an innovative firm that provides traders with access to trading simulated capital without risking their own funds. With their financing model, traders can develop their trading skills without concerns about personal finances. SpiceProp also offers support and advanced tools, helping traders to succeed in the financial markets.
