I would like to file a formal complaint regarding what happened to my trading account.
My account had a balance of €25,000, with a clearly stated maximum daily loss limit of €1,000. However, my account was closed after a loss of only €400, which is well within the permitted limit. At the time of closure, I had open trades that were still active. These trades had strong potential to recover the loss and possibly generate significant profit, which could have allowed me to continue or even complete the challenge successfully.
Without any prior warning or valid explanation, my account was closed and my open trades were terminated. Afterward, the account was reopened, but my progress was completely reset to the initial balance of €25,000, as if I had to start the challenge again from the beginning. This effectively erased all my previous effort, trading decisions, and risk management.
What is most concerning is that when I contacted support to request clarification, I did not receive a clear or satisfactory explanation for why my account was closed despite not violating the daily loss rule. This lack of transparency is extremely troubling.
From a trader’s perspective, this situation is highly unfair. A trader may work diligently, follow all rules, and get close to completing a challenge, only to have the account closed unexpectedly and then reset without justification. Such actions create serious doubts about the reliability and fairness of the platform.
I respectfully request a detailed explanation of the reason behind the account closure, including which specific rule was allegedly violated, along with a review of my case.
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SpiceProp is an innovative firm that provides traders with access to trading simulated capital without risking their own funds. With their financing model, traders can develop their trading skills without concerns about personal finances. SpiceProp also offers support and advanced tools, helping traders to succeed in the financial markets.
