I ordered a 20l backpack that was supposed to include a free crossbody bag. While the backpack was eventually delivered after a delay, the promised free bag never arrived. Despite being told it would be sent once available, it has been almost two weeks with no updates. Now, my emails go unanswered. The service feels misleading, enticing customers with offers that are never fulfilled. I regret not checking reviews before making this purchase. The service has been dreadful, and I will not recommend it to anyone. Moving forward, I will ensure to read reviews for any company before making a purchase, especially when a free item is involved.
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