A very disappointing experience overall which it is difficult to be constructive about. Online and when I reported for a 10,000 mile service I was confidently told that it would take two hours - which was why I did not request a courtesy car in these Covid times. A few minutes after 2 hours had passed I was told the service was done but that the car had not been cleaned and that this is normally included within the 2 hour service time. I waited half an hour more for this to be done. As I made my payment the Service Manager told me that I had been given a £25 discount as compensation - on checking later it turned out to be £21.26! Typically when I complained to the manager about the time taken for the service and the idiot maths error (how difficult is it to subtract £25 from 295.25?!) I was offered a £50 discount (or will it be £44.97?) off my next service. No thanks - and I am very much hoping that I will not have to take the car in for repair under warranty.
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