Review Time
Attention to potential buyers: if you encounter any issues with this garage, be prepared for a lack of after-sale customer service. The sales staff are unresponsive to calls and emails, and even the main company appears disinterested since it operates as a franchise.
Extremely disappointing dealership. Our experience was marred by unprofessional staff who sold us a faulty vehicle and then took four months to rectify the issue. The entire team changed during this period. We were provided with 6-7 different replacement cars while they struggled to find the part for the original. Despite assurances, the replacement was not on the same terms, and we discovered discrepancies in mileage and paperwork. They disregard our concerns.
Deceived by the sales team - sold an unroadworthy vehicle, and when I invoked consumer rights, the next representative assured me of a resolution. Instead, he hurried through the sale without delivering on promises. This remains an ongoing issue, and they refuse to discuss it over the phone. There’s a clear disregard for customer satisfaction.
Avoid this dealership - a terrible service experience with unclear pricing and overcharging. If you must use them, ensure everything is documented! Our 4th-year service turned into a nightmare. Initially quoted around £550, we were later informed of additional charges and conflicting information about warranty issues. After much hassle, we were quoted nearly £800 for a basic service. Their internal communication is poor, and management fails to take responsibility. Despite numerous complaints, the service cost was only reduced after persistent follow-ups.
Awful experience at this garage, I strongly recommend seeking other dealerships. It took nearly three weeks for them to misdiagnose an issue, and then they attempted to charge me again when the true problem was identified. Their communication is lacking; they never return calls and make customers feel like the issue is theirs. The pricing for diagnostics is exorbitant compared to other dealers. I will never return.
I needed technical assistance with a feature on my new vehicle. The representative was incredibly helpful and exceeded my expectations in just a few minutes, providing more information than the dealership where I purchased the vehicle.
I had a very disappointing service experience. The service department failed to communicate effectively with the warranty team, leading to a messed-up appointment. The staff member I interacted with was unhelpful, leaving me feeling neglected. Overall, the service was unprofessional and frustrating. I would not recommend this dealership.
Constant issues with this dealership. They overcharged me and took weeks to process a refund, only after the parent company intervened. The parts department is unresponsive to online inquiries, and they recently canceled my service appointment that was scheduled three weeks prior.
Unreliable dealer experience. I scheduled a test drive only to receive incorrect timing notifications. There were no vehicles in the showroom, just one test drive car parked away. The staff lacked knowledge about the vehicle's specifications, providing incorrect information. My questions were dismissed, and I was left to navigate the test drive alone, which was quite risky. I advise against purchasing from this dealer.
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