I would give negative stars if I could. This company does not care about people at all. I had to cancel a flight for a family emergency. Canceled less than 2 hours outside of their 24hour refund window, and they absolutely refused to refund, said I could only have a reservation credit that had to be used in the next year. Due to original family matters I was not going to be able to take any vacations soon, so I tried to transfer the credit to a family member but apparently that is not allowed either. And on top of all that, spirit stopped service to the airports near me. So I have absolutely no way to use the credit even if I could take vacation. and they don’t care. They refused to give any form of resolution. If there are any lawyers out there who would like to help me sue them, I have record of one of their agents saying they could help me with transferring the credit, then we got disconnected and once I got through to a person again now they say it’s absolutely not possible for them to do. I’ve wasted many hours of my life for this $1000 credit (I had booked 2 first class tickets)
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Since when did air travel become so expensive? At Spirit Airlines, our motto is Less Money. More Go. We believe that when you spend less, you ultimately get More Go. Whether that means more adventure in new places, further trips to far-away destinations, or maybe visiting the ones you love more often, we champion those fliers who see travel as the ultimate goal. We strive to keep airfare fair by allowing our fliers to pick à la carte extras like bags, seat assignments, and refreshments, while others bake them into their ticket prices. Our Fit Fleet™ is also one of the youngest in the industry, allowing us to charge less for fuel while taking you further.
So what are you waiting for? Kick off your next trip and save with us at www.spirit.com.See more