I recently purchased several items using a 20% off coupon. Before my order even arrived, the company launched a 25% off sale. Naturally, I reached out to customer service asking if they could honor the difference. Their response? A canned policy statement: “Promotions cannot be combined with any other discount, applied to previous or future orders.”So basically, to get the better deal, I would have to repurchase everything at the new price and then go through the hassle of returning my original order once it arrives. That’s not just inconvenient—it’s poor customer care.Most reputable retailers will honor a price adjustment if a sale occurs shortly after a purchase. Instead, Spiritual Gangster chose to hide behind rigid fine print rather than provide even a modest goodwill gesture. It left me feeling undervalued as a customer, especially for a brand that markets itself around positivity and community.Bottom line: I love the look of their products, but this experience with customer service has made me question whether I’ll shop with them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Yoga inspired clothing, swimwear & apparel for high vibration living. Spiritual Gangster is a movement designed to join ancient wisdom with modern culture.
