I ordered four burners and two packages of incense cones for Christmas gifts. I was charged $42 in customs fees without prior notice. The first waterfall I opened had several brown spots and a tiny broken piece inside. After burning a cone, my house smelled like a dirty ashtray. I opened a second burner, which was fine. I contacted the company to return the defective products, as they claimed returns were possible within 30 days. They told me I couldn't return opened packages, even though I washed and repackaged the defective burner. They provided a return label but only offered a refund for two unopened burners. I was told I had to pay shipping to Lithuania, and the return cost was $248.14, which exceeds what I paid for the products. I expressed my dissatisfaction to their support team, but they claimed no shipping partners in the U.S. This is outrageous! I'm at a loss of $182.44! UPDATE: On January 6, 2024, the company resolved the situation and refunded me the full amount. Thank you for the help!
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