Name: spirual.com
Telephone: 000000000
Rating: 3.8

Fletcher Brown Guest

Warning: The service may pressure you into multiple purchases!

Caution: The service will likely compel you to buy more than one item! On the day of my purchase, I contacted customer support to understand the high charges. I was informed that my order could not be modified after speaking with the warehouse. I've never encountered a service that processes orders so quickly. I followed up with an email requesting a modification, only to be told by customer support that I would incur a fee for 'returning' the item I wanted to change! Please exercise caution!

Date of experience: Dec 09, 2025

Harvey Brown Guest

3 months ago

CUSTOMER CAUTION

Beware! The company will pressure you into buying multiple items! On the same day I made my purchase, I contacted customer support to understand the high charges. I was informed that my order couldn't be modified after checking with the warehouse. I've never encountered a company that processes orders so quickly. I followed up via email for a modification and was told I would incur charges for 'returning' the item I wanted to change! Please exercise caution!

Date of experience: Dec 01, 2025

luna01020409 Guest

11 months ago

A SCAM FOR FOOLS

A scam for those who aren't careful.

Date of experience: Apr 01, 2025

Clover Baker Guest

1 year ago

Very helpful and informative, positive outcome

I received my refund and was pleased with the assistance from the staff.

Date of experience: Dec 01, 2024

pabloz7844 Guest

1 year ago

SCAM! Ordered a waterfall from this company

I ordered a waterfall from this company, they failed to deliver my item and refused to refund me. SCAMMERS!

Date of experience: Oct 06, 2024

Selma Guest

1 year ago

Extremely disappointing service

I am writing on behalf of my partner who ordered a waterfall incense holder for my birthday. He faced issues from the start, receiving and being charged for two items. When I checked online for more incense cones, I found the same product at a lower price. He chose to return it and paid £15 at the post office. The company sent a return label but required a check of the product before issuing a refund. They requested a post office receipt, as the package was sent on 30/09/24. On November 2, the package was returned as unclaimed, with the address in Lithuania. I emailed them, but received no reply. This experience has been very stressful and unprofessional.

Date of experience: Sep 25, 2024

DH19 Guest

1 year ago

Update

I received a phone call and I'm getting a refund. The company apologized, so everything is resolved. Just updating my review; very prompt service!

Date of experience: Sep 09, 2024

Benson Butler Guest

1 year ago

After an order misunderstanding...

After an initial misunderstanding with my order, this company was very helpful in resolving the issue. They allowed me to keep the items and issued a refund. Many thanks!

Date of experience: Aug 24, 2024

Kaden Fisher Guest

1 year ago

Disappointed with the waterfall purchase

I bought several waterfalls from this company. I gifted one and kept another. The cones produced no pleasant fragrance; instead, they left an awful smell reminiscent of smoldering wood that lasted for days. The recipient of the gift had the same unpleasant experience. I am very disappointed.