Throughout the years, I've realized that when vendors begin addressing issues their primary customers didn't request, it leads to complications. As an owner in the managed services sector, actively participating in various global peer groups and industry discussions, I have not encountered widespread demand for remote access providers to transform into comprehensive RMM solutions. Most managed service providers already depend on established, well-integrated systems that encompass RMM, PSA, billing, workflows, reporting, and automation. These platforms exist for a reason. What many of us are witnessing instead is a trend towards more intricate packaging, additional tiers, and diminished transparency regarding pricing and licensing. The initial appeal was simplicity. When that fades, maintaining trust becomes increasingly difficult. There’s also a broader takeaway for all vendors catering to the managed services community. Performance, clarity, and focus are more crucial than branching into related areas that customers didn't request. Innovation is effective only when it meets genuine operational needs. Today, managed service providers have more choices than ever. When trust diminishes, they don’t hastily switch to a new platform. They discreetly seek alternatives. I remain optimistic that vendors who achieved success with managed service providers will continue to listen attentively to the community that contributed to their growth.
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Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia.
Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.
Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.
Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.See more
