I wanted to change my booking and contacted their customer support a number of time by phone and email. I am totally dissatisfied with the way my request was handled. It took approximately seven weeks to receive a response, which is far from acceptable and does not reflect a customer-oriented approach.
Due to the delay, I had to contact the hotel directly to resolve my booking. This experience has been frustrating and inconvenient, and it has significantly impacted my trust in your service.
As a result, I do not plan to use your platform for future bookings.
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