WARNING: This company uses illegal "dark pattern" tactics to trap you into unwanted charges.
1. NO CANCELLATION BUTTON: In the account's "Membership" section, there is NO "Cancel Plan" or "Cancel Subscription" button. They only show options to "Upgrade" or "Switch to Annual". This is a direct violation of FTC rules and Visa/Mastercard regulations.
2. CANNOT DELETE YOUR CARD: In the "Payment Information" section, the "Delete Card" button is BROKEN and does not work. They intentionally hold your payment details hostage to continue charging you.
3. AUTOMATIC CHARGES WITHOUT CONSENT: After a trial, they automatically charge your card ($39.99, then $34.15) without any explicit confirmation from you.
4. REFUSES REFUNDS: When confronted, they hide behind their "strict no-refund policy" (Section 6 of their Terms). However, their own policy is VOID because they violate payment network rules by not providing a cancellation method.
5. SUPPORT IGNORES THE CORE ISSUE: Support agents (like "Joe") repeatedly ask irrelevant questions about Shopify stores to delay and avoid addressing their illegal interface.
CONCLUSION: Spocket is a fraudulent operation designed to make it impossible to leave. They ignore consumer protection laws and payment system regulations.
ADVICE: If you value your money and data security, STAY AWAY. If you already signed up, immediately block your card with your bank and file a chargeback dispute.
I demand the immediate deletion of my account and all my personal/payment data from their systems.
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