I'm very let down by the customer service. I ordered 12 bowls on 14.12.25, which was supposed to guarantee Christmas delivery according to their website. By the 22nd, my order was still processing. I called customer service and received an automated reply stating that orders before the 17th were guaranteed. I expected an update, but nothing happened. After getting through to a representative, she promised to provide information but never followed up. I called back only to find they had closed for the holiday until January 5th. No updates or communication. Their promises are worthless, and they clearly do not value their customers.
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Spode is an English brand of pottery and homewares produced by the company of the same name, which is based in Stoke-on-Trent, England.
