Review Time
I placed an order on 18/12 expecting delivery by Christmas, but it's still processing. I've received no response to my refund request. The delivery hasn't happened, and customer support is lacking. I would recommend avoiding this service!
I'm very let down by the customer service. I ordered 12 bowls on 14.12.25, which was supposed to guarantee Christmas delivery according to their website. By the 22nd, my order was still processing. I called customer service and received an automated reply stating that orders before the 17th were guaranteed. I expected an update, but nothing happened. After getting through to a representative, she promised to provide information but never followed up. I called back only to find they had closed for the holiday until January 5th. No updates or communication. Their promises are worthless, and they clearly do not value their customers.
I ordered three teacups and saucers but received them wrapped only in paper, without proper packaging. Given the price and reputation of the brand, this is extremely disappointing. I can't gift these items in this condition; they appear defective or low-quality. I will not shop here again and expect a clear explanation and compensation for this poor experience.
I placed an order on 18/12 with the expectation of receiving it by Christmas Day. My order is still being processed, and I've received no response to my refund request. Delivery is non-existent, and customer service is lacking. Avoid this service!
I found a discount on dinner sets and placed an order, only to have it canceled due to a pricing error. This is unacceptable; once a price is advertised, the company should honor it. It feels dishonest to retract a commitment after trust has been placed in them. This experience has made me question their reliability, and I cannot recommend this company.
I purchased an expensive tea set, but everything was of extremely poor quality. The gold trimming was flawed, and the teapot's design was inconsistent. I received a replacement, but it had the same issues, indicating poor printing quality. Very disappointing for the price.
I had a great experience ordering Spode items but accidentally broke a plate. I found out I can't purchase a single replacement, which has dropped my rating to 2 stars. After spending over £200, you'd think they would want to keep me as a customer. It's frustrating.
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Spode is an English brand of pottery and homewares produced by the company of the same name, which is based in Stoke-on-Trent, England.
