I have always rated this service highly, but after several online orders, I am really disappointed with their customer support. I attempted to purchase golf clubs for my wife during the Black Friday sales and found some at a fantastic price, so I made the order. Over a week later, I received only a single men's club. When I called, they told me the SKU matched a men's club and that the wrong item was posted on the website. A week later, a customer service manager emailed me, advising to simply return it, with no effort to provide the correct item. I was left scrambling to find a replacement gift. I have spent thousands at this company and its affiliated stores, but I am seriously reconsidering where to shop in the future.
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