sportcity.nl

Yesterday

Yesterday, a personal trainer “nicely asked” me not to use the TRX cable because she needed it for her training. She informed me she only needed 5 minutes. I double checked, and she confirmed: 5 minutes. Enough time for my warm-up. I waited 10 minutes, but since the group was still chatting, I started my training with the TRX cable. The first time I used it, she apologised but showed signs of dissatisfaction. The second time, she complained, arguing that at least she had asked me nicely not to use it, and now I was using it without asking beforehand. She indeed asked me nicely not to use it. No problem. Gyms are usually crowded on Saturdays, and we need to cope with that. In fact, if she had informed me she was JUST STARTING the training with her clients and therefore needed the TRX cable for more than 30 minutes, there wouldn’t have been a problem. I could do my cardio first and save the training for later. As a Sportcity customer, the last thing I expect is to get told off by another customer. I can even think she took the freedom to complain when she realised I wasn’t Dutch, but I prefer to think we won’t need to add a racist layer to it. She probably just wanted to keep a good impression with her customers. This is just a heads-up to improve the communication with customers. It is a shame because this was my first bad experience after almost 3 years working out regularly at Sportcity Mariahoeve. The facilities are great, the machines are brand new, and they fix them quickly when needed. The staff have always been adorable and helpful, as well as other customers. I never had ANYTHING close to this experience, even when I asked someone to take turns with me or asked how many series they had left. But since I see personal trainers given higher priority than customers, I am glad to cancel my membership and find a gym that respects and welcomes customers.

Date of experience: Jan 17, 2026