TLDR = RUN - they are thieves!!!On November 15, 2024, I visited the Loosduinseweg SportCity branch to inquire about a gym membership. I explicitly requested a flexible, month-to-month subscription that I could cancel at any time without incurring additional charges, as I frequently travel abroad. The staff assured me that their 4-week “Flex” membership met these criteria. Based on this information, I signed up for the “Flex” membership.Following the staff's instructions, I canceled my membership within three weeks via the app. The app confirmed the cancellation, and I traveled abroad for over a month. Upon my return, I renewed the membership, only to discover that:I was charged €87.12 for two months of membership that I had canceled and was not using.When I attempted to terminate the renewed membership immediately, I was informed I would still be charged for an additional month.These charges contradict the information I received at the time of registration and during my discussions with SportCity staff. Nowere on the website they provide these informations. No terms, no nothing.I also did not use any SportCity service during this time.I made complaints at consuwijzer nl - the nl consumer protection (they responded they have not much things they can do, just if there are many people complaining), then I wrote to ministry of sports. I really consider acting them in justice for how much distress they caused me, I just failed an exam because I cannot concentrate on anything else.
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SportCity bestaat al sinds 1995 en is met inmiddels 115+ clubs door heel Nederland 'je sportclub om de hoek'. Wij zijn je plek voor spinnen, boksen, yoga, cardio, krachttraining en gezelligheid. Bij ons voelt sporten als thuiskomen: een fijne plek waar je kunt trainen, lachen en ontspannen.
