I moved therefore I wanted to change my home gym to the one that I had closer. I've checked several times with the worker that this action wouldn't extend my subscription and they confirmed it wouldn't. 2 months later I find out actually it didn't extend for 1 YEAR! I won't even be here by then so I emailed them and they ignored. I emailed them again and they said so what this is what you wanted but in the end after explaining my problem 4 TIMES they finally decided to do something about it. Now they told me I have to pay retroactively (as the previous subscription was more expensive) because of their mistake for a membership I couldn't use! And even if that's okay the price they want me to pay is not even the difference between my old and new membership! This gym is just money hungry and not solution oriented. The reason I got I to this mess in the first place is because I WAS MISINFORMED!!!! I'm a student so this inflexibility and exploitation is not something I can brush over. This is the first time I've ever written I complaint about a place. Sportcity as an organization is a money hungry, uncoordinated space that doesn't take responsibility for problems they've created and expect you to solve them with more money. As someone who goes to the gym for both mental and physical well-being the stress the horrible bureaucracy of this gym puts is just unacceptable.
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SportCity bestaat al sinds 1995 en is met inmiddels 115+ clubs door heel Nederland 'je sportclub om de hoek'. Wij zijn je plek voor spinnen, boksen, yoga, cardio, krachttraining en gezelligheid. Bij ons voelt sporten als thuiskomen: een fijne plek waar je kunt trainen, lachen en ontspannen.
