The experience with this company was rather short but awful, to say the least. I was in the club just once with the use of 'gratis dagpas' on the 28th of December 2022 which was supposed to be completely free as was stated in the description. The gym(the one on Willem de Zwijgerlaan) was alright, but the experience afterwards was an absolute disappointment. I didn't sign up for any subscription after my only visit to the club, but after some time, in January and February 2023, I got an automatic email asking to pay 9.99 euros as an outstanding balance. I sent multiple emails to clarify why I must pay for the free pass but didn't get a clear explanation from anyone. I also tried to check with the person at the club's reception, but all I got was the promise to check with someone from the management. Sometime later I got an email from debt collection service with a demand to pay 49.99(+40e for collection costs) and then got a letter(at this point I was not sure how they managed to acquire my address as I removed my account a few months earlier - why my personal data was still stored? It goes against GDPR) with an explanation that ignoring the payment may cause 'Sportcity BV' to "submit my file to the judge". Again after multiple emails & calls from my side, I didn't get any clear explanation from Sportcity.It ended up with nothing so far but when I was passing by the club - I asked what to do with this situation and got a reply that the only thing they knew - was that I was added to the 'blacklist'(which is quite mutual as I don't think ever considering this sports club). I could have never imagined that one free visit to the club could trigger such a headache for me. It was the worst experience in my life with the gym so far.
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SportCity bestaat al sinds 1995 en is met inmiddels 115+ clubs door heel Nederland 'je sportclub om de hoek'. Wij zijn je plek voor spinnen, boksen, yoga, cardio, krachttraining en gezelligheid. Bij ons voelt sporten als thuiskomen: een fijne plek waar je kunt trainen, lachen en ontspannen.
