I am quite disappointed by SportCity this time, as I am a returning customer. Being only in Rotterdam for a month, I attempted to cancel my subscription during the first month of usage, in order to not pay for a second month. I understood this was the deal I was getting into. However it seems that I was not allowed to do so because they have a policy stating that if the subscription was made online, customers have to pay for at least two months. To me that was quite unclear and really came as a surprise. I then decided to email customer service, on 30th of Jan, and after a total of 3 emails, I get a reply today, on the 22nd of Feb. More than 3 weeks to answer by email, I find this very slow. Of course by then, I was charged the second month. I have enjoyed the gym in itself, its employees in the gyms are kind. But such unclear rules put me off. I will not come back to Sport City, as I regularly return to Rotterdam for work.
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SportCity bestaat al sinds 1995 en is met inmiddels 115+ clubs door heel Nederland 'je sportclub om de hoek'. Wij zijn je plek voor spinnen, boksen, yoga, cardio, krachttraining en gezelligheid. Bij ons voelt sporten als thuiskomen: een fijne plek waar je kunt trainen, lachen en ontspannen.
