ordered sweatpants from Sports Direct online expecting to receive the current style shown on the website. Instead, they sent an old design from a previous season. Not a minor variation in colour or trim, it was a completely different style.
I contacted customer service and requested a replacement or a refund. Their response was to refer me to their T&Cs, stating that items “may vary.” That might be acceptable for small differences, but this was clearly not the product advertised. Online shopping relies on accurate photo and description and an honourable retailer, this had none of those
Claim your business profile now and gain access to all features and respond to customer reviews.
