sportsdirect.com

3.2
3.2 Based on 101 reviews

...

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The worst company to order from I ordered a 3 XS Lacoste tracksuits and a pair of bottoms I was give

The worst company to order from I ordered a 3 XS Lacoste tracksuits and a pair of bottoms I was given 3XL I then contacted them and after some long negotiations and convincing them they made a mistake and then telling me they haven’t and me telling them to look over the pictures again, they then said I would need to go post office and send it back I said that I’m fasting and tired but I will go post office to return it, in fear of them running out of the XS I thought I should do this quickly,even though it is much an inconvenience, I sent it and sent the picture of the receipt to prove that it’s sent. I then waited and waited excited for my tracksuit and I had an event with family we would have been color coded, guess what after a week or longer they sent me my exchange. A large, they sent me a large now they’re saying send it back without showing any remorse or any store credit as an apology just send it back and we’ll try again third time lucky. I can’t believe such a big company would deal with people like this no quality control? No checks? Just mistakes after mistakes can I even be bothered anymore? No I can’t and by the way everyone was dressed in the same color scheme and me not so much. So what do I do waste more time? Go post office again like it’s my second home? Wait around for them to send me the wrong thing again? I have to go post office to even get my money back. I’m an xtra small sending me a large feels insensitive I’m actually genuinely offended I know I’m a small guy but it feels like I’m being made a joke out of not fair at all 0/5 they don’t make things right I feel like I’ve done something wrong i haven’t been offered any store credit when jd sent me the wrong thing in the past even asos they then just said our mistake keep the wrong thing that’s our bad and they sent the right thing too so long story short I don’t recommend

1
Date of experience: Feb 27, 2026

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