I'm not surprised by the low ratings this store has received on this platform. I had a terrible experience at a local store. My son inadvertently purchased school shoes from this unfortunate excuse for a sports retailer. Within three months, the shoes fell apart. When I visited the store to address the issue, a salesperson told me to bring the shoes in for the manager to handle. A few weeks later, with the broken shoes and receipt in hand, another salesperson informed me he would consult the manager, who was inside. The salesman returned to say that because the shoes were used, they couldn't issue a refund or exchange. I hope the absurdity of this reasoning is evident. When I asked for the complaints policy or an email contact, I was discouraged and told there was nothing that could be done. After some discussion, the salesman returned with instructions from the anonymous manager to check the website for information myself.
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