I purchased a jacket on Black Friday, and it turned out to be faulty. I attempted to return it through the service's website and was charged £5, but they failed to collect it on the promised day. Online it indicated that they had picked it up, but that wasn't the case. After paying for the return, when I finally managed to chat with customer support, they questioned why I was returning it. I explained that I had paid for the return. Their advice was for me to contact the courier service, which is very frustrating. I just want my money back because the jacket is defective.
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