Trainers came and too small for wife. Fine no problem online says you can return to any store. Now not allowed after visiting store. Do online I go to arrange return and refund. Had to go through evri at a cost to myself of £4.99. Evri then collect my parcel and a week later I find out they lost the parcel and they tell me to contact sports direct for refund. I spend 20 minutes waiting to even chat online to provide proof of postage and evri emails saying that they admint they lost it (stolen by driver I'm my opinion).to then be told that they need a paper receipt for return. I explain again that it's emailed to you now and you don't get paper receipts. Provide them with the email receipts again to be told they can't do anything without a paper receipt. So left with no refund even though it's impossible to provide a paper receipt
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