Review Time
The shipping was quick, but it's frustrating to pay for both delivery and return shipping if the item isn't the right fit. Without a return label, I had to manage the online process myself, which cost me £15 in total. I plan to shop in-store moving forward. I ordered online this time due to the holiday rush. A free return option would greatly improve the experience.
The delivery was quick, yet it's quite annoying to pay for both delivery and return shipping if the item isn't the right fit. Without a return label, I had to manage the online process myself, leading to a total cost of £15 for ordering, returning, and reordering the correct size. In the future, I would prefer shopping in-store. I opted for online shopping this time because of the holiday season. While I'm fine with delivery fees, a free return option would be appreciated.
I placed an order on July 12th, but the tracking details were not helpful. I was told the package had been delivered, but it never arrived. In October, I learned it was lost and resent, yet I never received a new tracking number, and the parcel remains missing. I've sent several emails but have not received any support. It's now mid-December, and I feel deceived.
Customer service is almost non-existent. I called several numbers from their website, many of which were not functional, and no one answered. I even tried reaching their parent company but got no response. I was told I couldn't return an item because it was a day late, even though I only needed a larger size. The service is rigid and unhelpful. I will not be using this company or any related brands again.
I paid £4.99 for delivery on an order over £100, expecting to receive a £5 voucher for in-store use. However, the barcode was unreadable, and they refused to accept the voucher, even with proof of purchase. It feels like a scam, and I've also found many brands they sell to be questionable. This situation deserves further investigation.
I usually avoid online shopping due to the company's policies. You have to pay for delivery and returns, and if your order has items from different sellers, each return comes with a fee. It's frustrating to be offered a free gift that I can't use. Very disappointing.
I had a frustrating experience ordering shoes. I paid £5 for delivery and another £5 to return them, all due to inaccurate sizing. It's unreasonable to charge for delivery and returns when the sizing guide is unreliable. I've wasted both time and money and will not order from this company again.
I ordered two expensive jackets, and the next day one of them went on sale. After navigating their complex contact process, I spoke to someone via chat, but they refused to cancel my order before it shipped. The representative was unhelpful and offered no solution other than returning the item at my expense. They didn't even consider refunding the price difference.
I received a delivery with an open parcel and three items missing. Despite providing photographic evidence, my claim was denied because they claimed the items were packed and the courier reported no damage. I'm now nearly £150 out of pocket and have lost trust in this company after many years of shopping with them.
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