sportsmans.com

I made a purchase online

I made a purchase online. In store pick up was scheduled for a week & a half later. 1 received an emai one day before my pick up date saying that the product was out of stock. I Called customer service and was passed around to 7 different people, not one of which offered anv resolution. Shame on them,I spend thousands of dollars a year on the products thev are peddling and thev could have been the recipient of my dollar, but no more. Power to the consumer we have got to get these money hungry corporations back in line, make them remember who wears the pants in these transactionsEdit: While I "appreciate" your hollow apology, I take narv a bit of solice in vour offer to have me passed of to the 8th customer service representative, as if that Nould have any more of a favorable outcome. Thanks no thanks. I wanted to give SW my patronage and hard earned dollar. I was pretty jazzed at the prospect of getting this firearm for such a great deal. You company was given such a great opportunity to turn a bad situation into one that earned my loyalty, instead as a result of the mishandlina of this situation, it has done nothing but bred contemptResponse from the owner 2 days ago Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience you experienced with your online purchase and our customer service. We rearet that we did not meet your expectations, especially as a valued customer We aim to provide a seamless shopping experience and we recognize that we fell short this time. We understand the frustration of an item being out o stock after scheduling an in-store pickup. Your experience does not reflect our service standards and I will address your concerns with our team fo mprovement. If you would like to discuss this further, please contact us at 1-800-286-3076

Date of experience: Oct 29, 2025