I was charged for an online order, but later I was informed that the order 'did not go through,' despite the charge still being pending on my card. This situation is even more frustrating as it occurred during a promotion, which raises concerns about the pattern of taking payments, canceling orders, and avoiding the promotion. To make matters worse, customer support was entirely unreachable when I tried to resolve the issue; I was informed they weren't taking calls due to a holiday event, with no option for callbacks or live support. Charging customers without fulfilling orders and having inaccessible support is simply unacceptable. I’ve previously shopped here, but after this incident, I won’t be returning. Caution to all buyers.
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