I used to be a member and a strong supporter of the service until late 2025. It's quite unfortunate, but I've experienced two insured packages in the last six months that were missing items upon delivery. Both times, the packages appeared to have been tampered with, suggesting the items were intentionally taken out. The first instance, I reached out to the support team online and never received a response, but the missing items eventually showed up about two weeks later. The second instance also received no response, and I ultimately had to dispute the charges.
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