Review Time
Where to even begin! I've been a loyal customer for years without any complaints. My experiences were always positive... until December 2025, when everything changed. I ordered a backpack and boots with a member discount. The boots shipped, but the backpack status kept fluctuating between fulfilling and out of stock. I received an email stating that my payment didn't go through, so I reached out. After 10 days, I used the chat feature for assistance, and they advised me to contact the finance department regarding the payment issue. When I called, the representative was polite but mentioned the item would ship once back in stock. I utilized their payment plan, and it appeared they refunded me for the backpack due to delays. I attempted to pay for it separately, and the agent confirmed she would process that. Yet, the status remained unchanged. Another 10 days passed without any updates, so I called again. This time, the representative was incredibly difficult to communicate with. Despite my requests for her to slow down, she continued to speak rapidly and became increasingly agitated when I asked her to listen. I expressed my frustration multiple times, but she kept repeating incorrect information. I eventually raised my voice in desperation. The main issue was straightforward: I had already paid in full 10 days prior, yet she insisted on discussing the payment plan. My attempts to speak with a supervisor went nowhere, and that call ended in frustration. I decided to try again later, hoping for a different representative. I politely inquired about the shipping date, and she assured me it was reserved for me and would ship soon. Two days later, however, the item was marked as No Longer Available. Ironically, I placed a new order for the exact same item at a higher price, and it shipped promptly. It seems they no longer wanted to fulfill my original order at the discounted rate. This situation is completely unacceptable. The service has deteriorated, with unhelpful agents and a lack of accountability. I've even resorted to filing a dispute with my credit card company to reclaim my funds because of their disorganized records and apparent disregard for customer concerns.
I used to be a member and a strong supporter of the service until late 2025. It's quite unfortunate, but I've experienced two insured packages in the last six months that were missing items upon delivery. Both times, the packages appeared to have been tampered with, suggesting the items were intentionally taken out. The first instance, I reached out to the support team online and never received a response, but the missing items eventually showed up about two weeks later. The second instance also received no response, and I ultimately had to dispute the charges.
This place frequently cancels orders when a larger discount is applied than they anticipated. I recently placed an order with a 20% coupon code, and without any prior notice, I received an email four days later stating that my item was backordered. However, the retail site confirmed they had ample stock available. I then attempted to order another color that was listed as in stock but didn't have my coupon code readily available. When I contacted customer support, I was informed that my code had expired and couldn't be used. I inquired if they would honor the price since my original order was canceled through no fault of my own, but they refused to acknowledge the code or the pricing for the alternate color. It seems evident that my order was canceled simply because I managed to stack a coupon code, and someone noticed. Losing out twice—once due to the coupon expiring post-order and again with the item now marked as "Out of stock"—meant I missed out on a Christmas present for my brother. It's incredibly frustrating, and this isn't the first instance of having a good deal vanish without explanation. I will never shop here again.
This place frequently cancels orders when a larger discount is applied. I placed an order with a 20% coupon, but four days later, I was informed it was backordered, even though the retailer had stock. When I tried to order another color without my coupon, customer service claimed my code had expired. They refused to honor the price since my order was canceled due to their error. This has happened to me multiple times, and I lost out on a Christmas gift for my brother. Extremely frustrating!
I was shopping for military surplus, and their advertisement claimed free shipping on orders over a certain amount. My order was over that threshold, yet I was charged for shipping. This feels like a bait-and-switch tactic. Customer service was also pushy about selling a membership. I advise avoiding this company and choosing a more reputable one.
I placed an order on December 3, received a shipping notification the next day, and was told delivery would be by December 6. However, updates were not provided until December 15, stating the item would be delivered on a date that had already passed. Customer service instructed me to wait longer. I found out from the shipping company that my item was lost in transit. Although they processed my refund quickly, I regret not checking reviews before ordering.
I cannot even rate this experience as deserving of a single star. I ordered a tree stand during a sale on December 10, but it was listed as out of stock. A week later, the same item was back in stock at full price. It feels like a scam to lure customers to their website.
I was informed that my ordered items are on backorder, and the delivery date keeps changing. I contacted the manufacturers, who confirmed that the items are available in their warehouses. It seems like either they are neglecting to process orders or are unwilling to ship them. One item is backordered despite ample stock. I suggest avoiding this company, as their customer service does not match their promises.
I would give zero stars if I could. Do not order from this dreadful company! I paid for a membership and next-day shipping, but they only provided ground shipping and took my money. They show no concern for customers, especially first responders. A complete joke!
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